
FAQ
Who are HOUSE OF CKC?
HOUSE OF CKC, named in 2024 (Retail branch name of Cigar Kingdom Limited), has been serving cigar enthusiasts for over 10 years. With five retail stores in Hong Kong, our mission is to provide high-quality cigars to our customers. We understand that when it comes to cigars, customers not only consider the price but also value the quality of the product. At Cigar Kingdom, we strive to create a shopping experience where customers can confidently select authentic cigars, building a thriving cigar ecosystem where enthusiasts can fully immerse themselves in the world of cigars.
Cigar Kingdom is also a cigar brand that shares the core value of "Worldwide Selection." As a cigar brand, Cigar Kingdom is committed to providing cigars from renowned cigar-producing regions around the world. We carefully curate and offer a diverse selection of cigars, showcasing the rich flavors, unique styles, and characteristics of different tobacco-growing regions.
How do we partner with HOUSE OF CKC?
Cigar Kingdom and House of CKC are in partnership - where we share the same membership system - THE CKC CLUB.
HOUSE OF CKC takes pride in sourcing the finest and exclusive products from across the globe, all meticulously chosen to create a luxurious lifestyle. CIGAR KINGDOM partnered with HOUSE OF CKC , with Cigar Kingdom offering cigars related products .
“Worldwide Selection” represents a shared commitment. We carefully choose products to help customers achieve their desired luxury lifestyle and showcase the beauty of life in every possible detail.
How do we ensure our quality of cigars?
We place great emphasis on quality control to ensure cigars are stored under appropriate humidity and temperature conditions ( 16 °C - 22 °C / 65% - 72% Humidity) preserving their quality and flavour. We have professional cigar storage facilities and regularly inspect and adjust storage conditions to ensure freshness and quality of the cigars.
How do we protect our product while shipping?
For boxes of cigars - we always ship with the original package to ensure the cigars are well-protected.
For single cigars / separate cigars - we always ship with a cardboard cigar case to ensure the cigars are well-protected.
We always pack the cigars in a zippered plastic bag to maintain the humidity level and keep the cigars properly moisturised. Lastly we always surround the cigars with soft packing material, to prevent them from shifting and getting crushed during shipping.
What Payment Method do we accept?
Our online platform accepts the following payment methods : VISA、Master、Union pay.
What currencies are we paying?
Our online store only accepts payment in United States Dollars (USD).
Can I pay for my order by multiple methods?
Payments for the orders can’t be split between multiple payment methods
What's our return policy?
Please refer to our Return Policy
The box of my cigars is unsealed. Is it normal situation?
Yes, It is normal to receive cigars unsealed as we conduct a quality check on cigar conditions or maintenance to ensure cigars are at the optimal condition when you receive them.
What are the white spots on my cigars?
Plume (also called cigar bloom) is actually a positive sign, and harmless. It indicates that the cigar has been properly aged and fermented, allowing the natural oils and compounds within the tobacco to slowly crystallise on the surface.Feel free to contact us if you need more information.

